Dell SupportAssist服務引發Windows BSOD災情
<div class="field field-name-field-news-column-category field-type-taxonomy-term-reference field-label-hidden"><div class="field-items"><div class="field-item even"><a href="/tags/%E6%96%B0%E8%81%9E">新聞</a></div></div></div><div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p>近日Dell電腦新版的SupportAssist引發部份用戶裝置的藍色死亡螢幕(Blue Screen of Death,BSOD)災情,並使電腦陷入無限重開機循環。</p> <p><a href="https://www.dell.com/community/en/conversations/supportassist-for-pcs/xps-15-9530-bsod-criticalprocessdied-caused-by-dellsupportass-supportassist-remediation-55160/6a0010e052786a36cb345dcc" target="_blank">上週有用戶Sygent在Dell用戶論壇反映</a>,在5月8日安裝Dell Update 5.5.16.0及其內建的SupportAssist Remediation 5.5.16.0和Dell SupportAssist OS Recovery外掛後,系統每30分鐘出現藍色死亡螢幕(BSOD)後無預警自動重啟的狀態。欲暫時緩解,移除SupportAssist Remediation就能排除問題,Sygent即為按下Win + R鍵,輸入services.msc,找到名為Dell SupportAssist Remediation的服務,再從「啟動類型」改為「停用(Disabled)」。</p> <p>SupportAssist Remediation是安裝在Dell電腦的背景工具,主要是在作業系統或開機發生嚴重錯誤時,提供自動修復環境,協助使用者排除開機障礙或緊急復原系統。Dell SupportAssist OS Recovery外掛則可協助作業系統復原。可移除病毒、偵測問題、最佳化設定,或通知更新。</p> <p><a href="https://www.dell.com/community/en/conversations/supportassist-for-pcs/xps-15-9530-bsod-criticalprocessdied-caused-by-dellsupportass-supportassist-remediation-55160/6a0010e052786a36cb345dcc?page=3" target="_blank">目前用戶通報</a>受影響機種包括XPS 15 9530、Dell Pro Plus 14/16、XPS 15、Precision 3571、Pro Max Tower T2及Alienware 16 Area-51、Alienware M16 R2等機種。引發Alienware機種BSOD的是Alienware SupportAssist Remediation服務。</p> <p><a href="https://www.dell.com/community/en/conversations/supportassist-for-pcs/bsod-random-reboots-may-2026-dell-updates-dell-support-assist-probable-cause/6a017bde657052398888e805?commentId=6a0497fd33bd096c44c1f4f9" target="_blank">Dell官方表示</a>已經獲知狀況,正在解決問題。Dell指出,Dell SupportAssist Remediation service或Alienware SupportAssist Remediation service,與主要Dell SupportAssist應用程式分開運作,目前最佳解決方式正是移除Dell/Alienware SupportAssist Remediation service 5.5.16.0。用戶可以透過Windows「設定」>「應用程式」>「已安裝應用程式」中找到這兩項服務來移除之。</p> <p>Dell也提醒,移除後,經由Dell OS SupportAssist Recovery 建立修復點也會移除。但用戶後續可以再透過SupportAssist App或Dell Command Update來安裝最新版Dell SupportAssist Remediation service。</p> </div></div></div>